In order to connect with more clients and respond to queries without the need to visit the Branch, the Regional Conciliation and Mediation Branch VIII launched a dedicated Facebook Account for technical assistance services. “The Branch has decided to create a Facebook since the platform is accessible to almost everyone through their cellular phones or computers,” Director Rogen S. Cumba said.“Clients, both workers and employers, may now reach us through our Facebook page, NCMB RCMB VIII (Online Assistance),” he added. According to Dir. Cumba, the account is created in response to the increasing volume of queries received by the Branch due to the changes brought by the COVID-19 pandemic.

“We would like to regulate the number of walk-in clients visiting the branch in a day as a measure to prevent the spread of COVID-19 for the safety of our clients and personnel,” he added. “Inquiries made through FB messenger will be entertained by the Branch from Mondays to Fridays, from 8:00 A.M. to 5:00 P.M.,” he said further. Due to the COVID-19 pandemic, establishments, such as government offices, have imposed social distancing measures to mitigate the spread of the virus.

The National Conciliation and Mediation Board and its Regional Branches have been continuously improving their service delivery and adjusting to the new normal brought by the pandemic. In April 2020, the Board maximized its GOVMAIL accounts and migrated its workspace online to ensure the continuous flow of transactions within the Board during the enhanced community quarantine.

In June 2020, the Regional Branches conducted online labor seminars or webinars on various topics to connect with the Board’s social partners to ensure the continuity of the Branch’s advocacy in strengthening labor and management cooperation.

In August, the Board launched the online filing of Certificate of No Pending Case wherein clients may now request for a Certificate of No Pending Case through the NCMB Central Office and Regional Branches’ websites.

Aside from the improvements that the NCMB has implemented, the Branch continues to find ways to connect and serve its clients in this time of crisis.

End/ Pamela R. Babalcon