The willingness to embrace the ideals of harmonious labor relations is self-evident in the efforts put into by Universal Leaf Philippines, Inc. in the LMC and GM enhancement seminar conducted by the Regional Conciliation and Mediation Branch 1. The seminar is the third in a series of four enrichment activities.
Universal Leaf Philippines, Inc. Timpuyog leaders underwent skills training in grievance handling on 11 September 2020 through the online Zoom platform.
Key points discussed include the acknowledgement of the fact that conflicts are but natural occurrences in the workplace, even as differences in perspective that cause the same are also inherent in an organization. Validation of complaints as being grievance or not is key in the procedures, was another learning emphasized to the participants.
Participants were presented with The steps in managing grievances which include interview, investigation, and research and documentation, were presented and discussed extensively as these are all crucial in handling grievances in the most objective and factual way.
Additionally, grievance handlers were highly encouraged to be well-versed in their own personnel policies and rules and regulations, as well as to be knowledgeable with the minimum terms and conditions of employment embodied in the Labor Code.
Also discussed with equal importance are the personal qualities of grievance
officers like good interpersonal skills, good communication skills, including being a good listener, temper and anger management, perceptiveness, sincerity, objectivity, and generosity.
“We thank RCMB1 for having given us a meaningful learning opportunity that will surely help us in building harmonious labor relations,” Juan Paolo Espiritu, HR Staff said.
“The Branch is more than willing to provide assistance to companies that are also willing to lay the foundation of a harmonious working environment through mechanisms such as the LMC and the Grievance Machinery,” RCMB Director Brenda Rose C. Odsey replied.
“The technical staff of the Branch is highly commended for continually giving the service and support to ULPI as necessary,” Director Odsey added. Previous learning sessions with the company include basic leadership, workplace communication, and management prerogatives and workers’ rights.