Participants from NCMB in the Basic and Advanced SEADO Training on November 11-15, 2024

Tagaytay City, Cavite – The Basic and Advanced Single Entry Assistance Desk Officer (SEADO) Trainings were successfully conducted by the National Conciliation and Mediation Board (NCMB) from November 11 to 15, 2024. This initiative highlights NCMB’s steadfast dedication to fostering harmonious labor relations and improving the efficiency and impact of workplace dispute resolution mechanisms.

The training programs were designed to empower requests for assistance handlers with specialized knowledge and provide them with practical tools to effectively address labor disputes within the framework of the Single-Entry Approach (SEnA) program.

By hosting these initiatives, the NCMB is demonstrating its role as a crucial institution in advancing collaborative and constructive labor relations across the nation. The well-curated training plans will assist the participants in cultivating not only technical proficiency but also a client-centered approach, thereby strengthening rapport and achieving positive resolutions in each dispute they resolve.

Moreover, the skills honed through these seminars, serve as a foundation for professional growth. By effectively assisting clients and refining their expertise, SEADOs demonstrate their value and build a strong track record of success. These efforts not only contribute to positive outcomes for clients but also open doors for career advancement and promotion within the organization.

Innovating Career Growth

Director Edgar Aquino shared during an interview, “Dahil sa pagsisikap kong humawak ng mga kaso sa ilalim ng SEnA program, na-promote tayo (ako).” However, he emphasized that being a Conciliator-Mediator or SEADO alone is not a guarantee of becoming a director.

Since 2010, Dir. Aquino has dedicated himself to honing his skills as a conciliator-mediator. Over the span of fourteen (14) years, he has handled a wide range of diverse and complex cases and requests for assistance, developing the expertise and professionalism that not only enabled him to excel in his role but also earned him the 2013 Presidential Lingkod Bayan Award for his outstanding performance.
Dir. Aquino shared that his journey was not without its challenges, but the rigorous training and exposure to real-world cases as a conciliator equipped him with the confidence and resilience needed to thrive in the field. He emphasized that roles like SEADO are essential in developing a strong foundation for those aspiring to lead and contribute meaningfully to labor dispute resolution. His story serves as a testament to the importance of perseverance, continuous learning, and the impact of foundational roles in shaping the future of labor relations leaders.
The role of a SEADO comes with unique challenges, especially in addressing the varied perspectives and thought processes of the clients they assist. Navigating these differences requires empathy and adaptability, as SEADOs work to bridge gaps and foster mutual understanding for fair and lasting resolutions.

What are the common misconceptions about the SENA program?

As mentioned by Conciliator-Mediator Allan Tolentino, one of the most common misconceptions among clients is the belief that DOLE and its attached agencies, such as NCMB and NLRC, have decision-making authority under the SEnA program. As part of his more than eight (8) years of experience as a SEADO, this has led him to emphasize the importance of understanding the roles of these agencies. He points out that while they facilitate conciliation and mediation processes, the ultimate decision-making power lies with the parties involved in the dispute.

“So, ang nakikita ko namang solusyon doon ay kailangan umpisa pa lang, nag pa-file palang sila (sa simula palang) or during the interview, ma-explain na sa kanila (client) yung SEnA process na hindi siya litigation. Si SEADO wala siyang authority to decide or to compel the parties,” he explained. This clarification is crucial to ensure that clients understand the role of these agencies as facilitators rather than decision-makers. By providing this information early in the process, clients can set realistic expectations and engage more effectively. This establishes the right mindset and builds the client’s confidence throughout the entire proceedings.

Meanwhile, Conciliator-Mediator Atty. Reverie Joyce Rivera also shared that, with her eight (8) years of experience as a SEADO, her clients initially believed that SEnA was solely based on the merits, which refers to their rights under the law. She clarified, however, that while this approach seeks to foster amicable resolutions and stronger long-term relationships, it does not disregard the law. Instead, the SEADO ensures that any agreements reached remain compliant with legal standards, balancing both the legal framework and the interests of the parties for fair and sustainable outcomes.

“Hindi pa natin kailangan ng tulong, iyon ay bahagi ng information and education. Kailangan i-inform, and kailangan mo talagang i-explain na at this point, at this stage, hindi pa required ng counsel,” she emphasized, underscoring the value of being well-informed and considering other approaches before turning to legal counsel for conciliation matters.

Building a strong foundation in conciliation requires not only understanding the process but also effectively communicating its nuances to clients. By fostering clarity and trust, SEADOs can guide clients through the process with confidence. Transitioning into their role, first-time SEADOs can benefit greatly from practical tips and insights to navigate challenges and ensure successful outcomes.

Practical Wisdom for First-Time SEADOs

Conciliator-Mediator Rubilyn Abando serving as resource person to discuss various labor concepts surrounding the Single-Entry Approach Program

“During the initial conference, ‘yung mga first timer sa programang SEnA, kailangan i-explain natin ng maigi kung ano ito. Kung ano ang importansya ng SEnA para sa kanila – hindi para sa DOLE,” Conciliator-Mediator Atty. Rubilyn Abando noted, offering valuable advice for SEADOs attending the activity.

As a resource speaker at the Basic and Advanced SEADO Training, Atty. Abando highlights the importance of educating attendees on the purpose and benefits of the SEnA program. She emphasizes the need for participants to listen actively and understand the value of the services and support provided. By doing so, they can gain knowledge and confidence to navigate the complexities of labor relations more effectively.
Furthermore, engaging in these discussions fosters a sense of community among participants, encouraging them to exchange experiences and insights for mutual growth. Also, first-time clients attending the conference should be mindful of their conduct—staying open to learning, asking questions, and maintaining professionalism. This not only enhances their own understanding but also fosters a positive and collaborative environment, ensuring a productive and enriching experience for all.

Key Insights and Tips for First-Time Conference Attendees

“Wala ka namang (dapat) i-prepare na mga dokumento o papeles, kailangan mo lang i-prepare, ‘yung sarili mo kailangan open-minded ka for negotiation. Kase kung nandyan na ‘yung problema, wala na tayong magagawa, ang gagawin nalang natin ay hahanap ng solusyon,” Atty. Abando explained.
She also left some reminders for the SEADOs, “Pero bigyan mo siya ng chance na sabihin kung ano ang problema niya (client), kasi ito lang ‘yung venue para mai-voice out niya kung ano ‘yung problema niya at kung saan siya nanggagaling. Kase para sa akin, ‘yung mga taong ito, tayo na lang ang pwede nilang lapitan,” she added, underscoring the vital role of SEADOs in truly hearing their clients’ concerns, regardless of the complexity or nature of the case.
By fostering open communication and mutual understanding, the SEnA program continues to serve as a vital tool for resolving labor disputes efficiently and equitably. The emphasis on active participation, empathy, and collaboration not only addresses immediate concerns but also builds trust between parties, paving the way for lasting resolutions and stronger labor relations.
The SEnA is an administrative approach that aims to provide a speedy, impartial, inexpensive, and accessible settlement procedure for all labor issues or conflicts, thereby preventing them from escalating into full-blown disputes or actual labor cases.

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