The Department of Labor and Employment (DOLE) Regional Offices, and the National Conciliation and Mediation Board (NCMB), have successfully facilitated a total of ₱2,903,714,020.87 in monetary benefits as of December 2024, positively impacting the lives of 58,212 workers across the country. The financial benefits did not only resolve labor disputes but also provided critical support to thousands of families, underscoring the importance of the Single-Entry Approach (SEnA) Program in fostering industrial peace and ensuring equitable treatment in employer-employee relations.

During the period, DOLE ROs and NCMB collectively processed a total of 53,519 Requests for Assistance (RFAs) through the SEnA program. Notably, they achieved combined disposition and settlement rates of 99.63% and 90.35%, respectively.

Among the 64,376 companies with validated employment size data, 36.88% (23,741 RFAs) came from small enterprises, while 26.24% (16,892 RFAs) were from micro enterprises. Additionally, 12.88% (8,291 RFAs) were attributed to medium enterprises, while 24.00% (15,452 RFAs) were from large enterprises.

Meanwhile, DOLE ROs and NCMB showcased remarkable efficiency in resolving RFAs, averaging a resolution time of five to nine (5-9) days, with DOLE RO III leading the way by settling cases in an average of one (1) day.

In terms of process cycle time (PCT), 69,244 (90.52%) RFAs were disposed of within the prescribed 30-day period, 2,784 (3.64%) within 31-45 days, and 4,472 (5.85%) beyond 46 days. Similarly, 53,753 (94.82%) RFAs were settled within 30 days, while 1,554 (2.74%) were resolved within the allowable extension period of 31-45 days, and 1,381 (2.44%) took longer than 46 days to settle.

By the end of December 2024, 2,250 (2.68%) of the 83,836 RFAs handled by DOLE ROs and NCMB were still undergoing conciliation-mediation proceedings, reflecting the continued commitment to providing thorough attention to unresolved cases.

The SEnA Program is a 30-day mandatory conciliation-mediation initiative designed to provide settlement services for labor issues arising from employer-employee relations. Institutionalized in 2013 through the enactment of Republic Act No. 10396, the program strengthens conciliation-mediation as a voluntary mode of dispute resolution for all labor-related cases.

End/mjpd